Facebook Business Chat

If you select Email replies to your message may take up to 24 hours and are sent to your business email address.

Facebook business chat. Select either Chat or Email as your Preferred Contact Method. For a simple live chat experience start by turning on Page messaging to respond to customers manually. Can someone else verify if this has ended for everyone.

You can select which moderator rules to activate and use the custom text section to create and activate custom chat rules. To enable chat rules. Perfect for small businesses.

Discover more about automated question experiences for your customers. On the Chatbot Settings page you can turn commands on or off. When you join Business Manager coworkers cant view your personal Facebook profile unless you approve their friend requests.

Operational Chat Support Chat support on operational issues is available 24 hours a day Monday - Friday with email support available outside of chat support hours or when chat agents are unavailable. Making it easier for businesses to chat with customers in Messenger Facebook is rolling out lead generation in Messenger globally for businesses. The Chatbot will now now respond to these commands using its own Facebook profile instead of having the command responses appear as attachments on a viewers comment.

Learn all you need to know to control your business manage your ads and improve your Facebook and Instagram shopping experience. Connect with your customers. Use the Facebook Business Help Centre as your resource for tips troubleshooting and guides on how to get the most out of Facebook tools.

You can change this email address in your Commerce Manager Settings If you select Chat this opens a conversation in Facebook Messenger. After you choose your rules select the Chat Rules button to go to the Page admins view of the moderator dashboard. Businesses that advertise on Facebook now have access to one-on-one support through live online chat.